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Address Change, Privacy Policy

Last Updated: June 10, 2014

Introduction

Address Change, LLC (or "us" or "our" or "we" or ADDRESS CHANGE) is the owner and operator of www.change-of-address-online.com. ADDRESS CHANGE provides a service (referred to as the "Service" in this document) where people can change their address with the United States Postal Service ("USPS") using a streamlined and easy to use process. ADDRESS CHANGE is not a government agency and is not affiliated in any way with the USPS. ADDRESS CHANGE functions as your agent in accomplishing your change of address request with the USPS.

PLEASE NOTE: We do not permanently store any information submitted to our servers. All information collected is only used to complete your change of address forms. If payment is not submitted within thirty (30) days our servers automatically purge all submitted data. Upon completion of paid applications, all data is manually purged from our database. Your information will never be shared with a third party other than to add value to and/or provide additional services related to your moving needs.

ADDRESS CHANGE is committed to the privacy and protection of information provided to us by our users. This includes any information provided to us through the Service, including any information submitted to us through various change of address forms. By using the Service, you are accepting the practices contained in this Privacy Policy.

The purpose of the ADDRESS CHANGE Privacy Policy is to inform our users as to the information that the Service collects, the utilization of that information, the sharing of that information, and to educate our users on their choices regarding the use and distribution of that information.

If you have any questions about the ADDRESS CHANGE Privacy Policy or our privacy practices, please contact us. Our contact information is provided to you at the end of this policy.

Information Collected

There are various types of information that ADDRESS CHANGE collects when you use the Service. You provide some of this information voluntarily and other information is provided through automated processes under ADDRESS CHANGE control.

Information Provided By You

In addition to personally identifiable information ("PII") provided when you use the Service's change of address process, you might also provide us PII during the following representative classes of interactions:

(1) Requesting customer support and sending ADDRESS CHANGE similar communications;

(2) Responding to ADDRESS CHANGE surveys and other special information requests; and

(3) Communications regarding ADDRESS CHANGE compliance with applicable laws.

The above list is not exhaustive, but is merely representative of classes of interactions with ADDRESS CHANGE, all of which are covered by this policy.

Information Provided By Automated Processes

ADDRESS CHANGE may automatically collect non-PII during your use of the Service. ADDRESS CHANGE may use cookies, web beacons, log files and such similar methods to collect non-PII. A cookie is data stored in a small text file on your local access device that contains data about you. The information in the cookie is used to uniquely identify you to the Service. The Service cookie contains a token that may be linked to secured ADDRESS CHANGE databases in order to provide you an enhanced feature set. It identifies a particular user at a particular point in time. You have the option of resetting your browser to reject cookies. If you choose to do so some Service functionality may not be available. It is possible that in the future some of our partners may use cookies on the Service; however, ADDRESS CHANGE has no control over such cookies.

The Service may collect non-PII through the use of web beacons and log files. TCP/IP ("IP") addresses are examples of non-PII. An IP address is way to uniquely identify a computer. ADDRESS CHANGE may use IP addresses for analyzing Service usage (e.g. tracking user movement throughout the site) and for aggregating user metrics. ADDRESS CHANGE may also use IP addresses for gathering broad information and for aggregate analytics (e.g. trend analysis). ADDRESS CHANGE may collect, in addition to IP addresses, browser type and other related information. Likewise, ADDRESS CHANGE may collect status information regarding whether or not you opened email, or other communications, received from us.

ADDRESS CHANGE may also use web beacons to enable communications with third parties. A web beacon is a small image in an HTML page with all dimensions set to one (1) pixel. Because of its insignificant size, it is not visible; but it is used to pass certain non-PII anonymously to third-party sites, usually advertisers.

Implications Regarding Collected Information

ADDRESS CHANGE collects information in order to provide you with a high quality user experience and to offer a personalized feature set. When information is collected and retained it is done so in order to enhance your usage of the Service and to accomplish your change of address request. Backup copies of collected information may be kept for a limited time in order to provide information restoration services where appropriate. Your use of the Service implies your consent to have your PII and non-PII (i.e. any data provided to the Service) stored, transferred and processed within the United States.

Use of Information

ADDRESS CHANGE is the sole owner of the information collected on the Service and will not sell, rent or share the information collected in a manner that differs from what is disclosed in this policy. Information is collected at different points on the Service and all of it is subject to this policy. ADDRESS CHANGE uses the PII that it collects about you to fulfill your change of address request. ADDRESS CHANGE uses the non-PII that the Service collects to improve your browsing experience and to streamline the change of request process. Information about your use of the Service may be used alone or in conjunction with information collected from other users to help improve the Service.

Sharing of Information

Any PII provided will not be shared with third parties or than the USPS, or as provided for herein, without your permission, for any purpose other than those enumerated below. ADDRESS CHANGE, at its sole discretion, reserves the right to share with third parties aggregated non-PII for the purpose of compiling information that is relevant to improving the Service. ADDRESS CHANGE, at its sole discretion, reserves the right to disclose any information that it obtains through the Service to appropriate governmental or regulatory authorities or governmental agencies, if required by law. Finally, ADDRESS CHANGE, at its sole discretion, may share any information collected, stored and processed, if it has a good faith belief that to do is reasonably necessary to (1) enforce its Terms of Use; (2) detect, investigate and otherwise address fraud, security or technical breaches or related matters; or (3) protect against imminent harm to the rights, property or safety of ADDRESS CHANGE, the Service, its users, or the public as required or permitted by law.

ADDRESS CHANGE shares transaction information with our third party payment processor ("Payment Processor") when you make payment for use of the Service. The information shared with our Payment Processor is limited to such information as required by the Payment Processor to complete the payment transaction. ADDRESS CHANGE does not capture or store the financial information (e.g. your credit card number) provided by you to our Payment Processor. ADDRESS CHANGE only stores the results of said transactions as provided via notification from our Payment Processor, for the sole purpose of internal recording keeping and compliance with applicable law.

Data integrity

ADDRESS CHANGE processes PII only for the purposes for which it was collected and in accordance with the provisions in this policy. Reasonable steps are taken to ensure the quality of the PII that ADDRESS CHANGE collects, processes, and stores. ADDRESS CHANGE depends on its users for PII that is current and technically accurate in order to accomplish Service objectives. ADDRESS CHANGE conducts periodic reviews to ensure that only the PII required to achieve Service objectives is collected and stored. ADDRESS CHANGE takes appropriate security measures to protect against unauthorized use of any data collected by the Service. We restrict access to PII to ADDRESS CHANGE employees and agents who need to use the PII on our behalf.

Choices Regarding PII

Should ADDRESS CHANGE decide to use PII other than for the purpose originally collected; ADDRESS CHANGE will do so only with your consent. You will be given the opportunity to opt out of any such use. Furthermore, should ADDRESS CHANGE become involved in a sale, acquisition, or any form of transfer of some or all of its assets, then ADDRESS CHANGE will provide notice to you before your PII is subject to a new or different privacy policy. You always have the option of contacting ADDRESS CHANGE should you have questions regarding your PII. Please contact ADDRESS CHANGE using the contact information provided below in the "Contact Us" section.

Protecting Children

ADDRESS CHANGE restricts the use of the Service to individuals of legal age and above. ADDRESS CHANGE does not knowingly collect or solicit PII from anyone under the age of 13, with or without parental consent. Furthermore, if you are a parent of a child under the age of 13, and you suspect that your child has provided PII to ADDRESS CHANGE, then you can request that any such information be immediately deleted from ADDRESS CHANGE records by sending an email to: privacy@change-of-address-online.com, or by contacting ADDRESS CHANGE via the contact information provided below in the "Contact Us" section. ADDRESS CHANGE will promptly respond to any such notification, and upon verification, immediately delete the information in question. No child under the age of 13 should attempt to use the Service, or otherwise provide us any PII including name, email address, phone number, physical address or any such similar information. The protection of children on the Internet is an important public policy concern, one that ADDRESS CHANGE is committed to supporting.

Links

The Service may contain hyperlinks to other third-party websites that collect or solicit information. Our Privacy Policy does not cover information collected or solicited by these third-party websites. ADDRESS CHANGE is not responsible for the privacy practices of such sites. ADDRESS CHANGE users are encouraged to pay attention when they leave the Service and to read the respective privacy policies of each website that collects personally identifiable information. This policy only applies to information collected by the Service.

Enforcement

Because we are committed to protecting our users' PII, ADDRESS CHANGE conducts periodic reviews of our internal processes to ensure that we remain in compliance with this Policy. Also, we will cooperate with the appropriate authorities to resolve any complaints regarding the transfer of PII. However, ADDRESS CHANGE will initially try to resolve a data issue with the individual filing the complaint. Any formal complaints should be sent to ADDRESS CHANGE via e-mail, using the contact information provided below.

Additionally

The person who prepares this form states that he or she is the person, executor, guardian, authorized officer, or agent of the person for whom mail would be forwarded under this request. Anyone submitting false or inaccurate information on this form is subject to punishment by fine or imprisonment or both under Sections 2, 1001, 1702 and 1708 of Title 18, United States Code. I also hereby authorize you to file USPS documents on my behalf as an authorized agent and agree to all terms of service related to this website and it's parent company please allow up to 7 days for processing. By submitting this form you are also acknowledging that we are not the United States postal service and that we are a filing service working on your behalf. You understand that we prepare the necessary forms required to complete a change of address so you can print and mail from the convenience of your own home. We will file unlimited address changes for you for up to three months. You also agree that once the form is prepared it is your responsibility to follow the instructions to successfully complete your change of address. By checking this box you agree that you will not hold us responsible or ask for a refund for incorrect information you provided or lack of action on your part or any other party once the form is prepared and delivered to you.

Policy Changes

In the future, ADDRESS CHANGE may make changes to our Privacy Policy to reflect changes in our Service. Our goal is to keep users aware of information that we collect and use. The "last updated" date at the top of our Privacy Policy reflects the last date changes were made.

Contact Us

If you have questions and/or concerns regarding this Privacy Policy then contact us at:

Address Changes LLC

Email: support@change-of-address-online.com

Phone: (707)948-6245


Contact our customer support by clicking here or call us at (707) 948-6245.
Our knowledgeable representatives are available to assist you from 9AM to 6PM (EST).

Refund Policy:

If for any reason you are not satisfied with the service provided, simply email us or click the cancel order link on our contact us page. Your order will be refunded and your address change will be cancelled.

Address Change is a third party agent that prepares and facilitates the address change filing process. We strive to making moving easier and streamlined for our customers. We work for you, not the government. Address Change is NOT affiliated with The United States Postal Service (USPS or Change Address USPS), The Internal Revenue Service (IRS), The DMV, or any other government agency.

There is a small one time online change of address form processing fee of twenty dollars. You can obtain a change of address FREE by visiting your local office, but why wait in line and file with multiple agencies. We will help you update everything from one online application making this a simple and painless experience. Save time and money by utilizing our services.

Address Change acts as an authorized agent for those looking to file their address change request with the United States Postal Service, DMV and other agencies. The accuracy of the information is the responsibility of the user. This service does not guarantee that any of the offices notified will process your address change.

We simply prepare the required forms and provide the instructions needed. Please note that your access to and use of www.change-of-address-online.com is subject to additional terms and conditions. Please allow up to 7-10 days for completion.

United States Postal Service, USPS, Postal Service, Post Office and ZIP Code are all trademarks of the United States Postal Service and only used on this site to refer to the services offered by the United States Postal Service such as Change Address USPS online. We are not affiliated with any government agency. U.S. Postal Service Change of Address online form processing and us post office change of address.



USA Filing Services is located at 1335 Main St. Cincinnati, OH 45202 - Phone: (707) 948-6245 Email: support@change-of-address-online.com




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